Privacy Policy
Who we are
PRQ Exteriors (“we,” “us,” or “our”) operates www.prqexteriors.com. We are Colorado’s largest roofing company, providing residential and commercial roofing services. Our services extend nationally with offices in North Carolina and Wyoming. This Privacy Policy explains how we collect, use, and protect your personal information.
Information We Collect
Information You Provide to Us
When you interact with our website or request our services, we may collect:
- Name, email address, phone number, and mailing address
- Property information and service requests
- Communication preferences
- Payment information (processed securely through third-party payment processors)
Information Collected Automatically
- Cookies and similar tracking technologies
- IP address, browser type, and device information
- Website usage data and pages visited
- Location data (if you enable location services on your mobile device)
Mobile Data
If you access our website or communications through a mobile device, we may collect mobile-specific information including device type, operating system, and mobile network information.
Mobile Information Sharing Restrictions
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories described in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your mobile phone number and SMS opt-in consent remain strictly between you and PRQ Exteriors. We do not sell, rent, or share your mobile information for any third-party marketing purposes.
How We Use Your Information
We use your information to:
- Comply with legal obligations
- Provide roofing estimates, consultations, and services
- Respond to your inquiries and service requests
- Schedule appointments and manage project timelines
- Send service updates, warranties, and important notifications
- Improve our website and customer experience
Text Messaging and TCPA Compliance
SMS Communications
PRQ Exteriors may send you text messages (SMS) related to:
- Appointment confirmations and reminders
- Service updates and project status
- Emergency notifications (e.g., weather delays)
- Promotional offers and marketing messages (with your consent)
Your Consent
By providing your mobile phone number and opting in to receive text messages from PRQ Exteriors, you consent to receive automated text messages at the phone number provided. Consent is not a condition of purchase.
Message Frequency and Charges
Message frequency varies based on your interaction with our services. Standard message and data rates from your mobile carrier may apply.
Opt-Out Instructions
You can opt-out of text messages at any time by:
- Texting HELP for assistance
- Texting STOP to any message from PRQ Exteriors
- Contacting us directly at [phone/email]
After you opt-out, you will receive one final confirmation message. You may continue to receive transactional messages related to active service appointments.
10DLC Registration
PRQ Exteriors is registered with The Campaign Registry for 10-Digit Long Code (10DLC) messaging in compliance with the Telephone Consumer Protection Act (TCPA) and carrier requirements. Our messaging campaigns are vetted and approved to ensure compliance with federal regulations.
Phone Number Protection
We do not sell, rent, or share your mobile phone number with third parties for their marketing purposes. Your phone number may be shared with our authorized service providers solely to facilitate communications you have requested or consented to receive.
How We Share Your Information
We do not sell your personal data to third parties. No information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
We may share your information with trusted third-party service providers who help us operate our business, including:
- Customer Feedback Services – to conduct quality control surveys and gather customer testimonials
- Customer Relationship Management– to manage customer interactions and service requests
- Communication Services – to facilitate customer communications
- Payment Processors – to process payments securely
- Scheduling and Field Service Tools – to coordinate service appointments
- Marketing Platforms – to send relevant communications (you may opt-out at any time)
These third parties are contractually obligated to use your information only to provide services to PRQ Exteriors and are prohibited from using your data for their own purposes.
We may also disclose your information when required by law or to protect our rights and safety.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:
- Remember your preferences
- Analyze website traffic and usage
- Deliver relevant content
You can control cookies through your browser settings. Disabling cookies may limit some website functionality.
Third-Party Links and Embedded Content
Our website may contain links to third-party websites or embedded content (such as videos or maps). These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review their privacy policies.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records and warranty information may be retained for extended periods as required for business and legal purposes.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt-out of marketing communications
- Withdraw consent where we rely on consent to process your data
To exercise these rights, please contact us, in writing, using the information below.
Children’s Privacy
Our website and services are not directed to individuals under 18. We do not knowingly collect personal information from children.
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it’s used, and the right to request deletion of personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a new effective date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
PRQ Exteriors
120 Capital Dr Golden CO 80401
Last Revised: Feb 2026