Rapid dry-in, complete wind-damage documentation, and named-storm deductibles explained before work starts — Wilmington to Jacksonville.
Pick a free assessment and get a straight answer about your roof — no pressure, no cost.
The storm-to-settled path
Every storm claim walks the same five steps. Here's who does what at each one — and where we take the weight off.
Hail damage is rarely visible from the ground. We walk the roof, photograph every slope, and give you a straight answer — claim-worthy or not. If it's not, you'll know that too, in writing.
We perform a free hail roof inspection on your roof with storm damage in Wilmington with no disruption to your home or day-to-day activities. Our inspections are detail oriented; presenting the best case for insurance coverage and giving homeowners peace of mind in their home.
At PRQ Exteriors, we’re experts in working with your insurance claim on your roof in Wilmington to restore your home to its original integrity. You and your home are our first priority, and we will work with your insurance to ensure the claims process is as seamless and effortless as possible.
Does your home have storm damage? Book your free inspection now
Engineered beyond code: a FORTIFIED roof resists the wind and hail that total ordinary roofs — and can qualify for insurance discounts.
Class-4 impact-rated steel with the look of shake or tile — built to shrug off the next hailstorm, not just survive this one.
Thermaline is a heated roofing system that prevents dangerous ice dams and icicle formations, improving roof safety and longevity in cold climates.
Hail thresholds, first steps, and why timing matters — expand any question to dive deeper.
Hail that is quarter-sized (quarter‑size ≈ 1 inch = severe) is generally considered the threshold where functional damage to asphalt shingles begins. However, size is not the only factor.
Wind Speed: If accompanied by high winds, even smaller hail (dime or nickel-sized) can be driven hard enough to bruise shingles and cause granule loss.
Roof Age: Older shingles become brittle over time and can be damaged by smaller hailstones that would bounce off a brand-new roof.
Soft Metals: Even small hail often dents soft metals like gutters, downspouts, and vents. If you see dents on these items, it is a strong indicator that your roof may also have sustained damage.
If you see hail the size of a quarter or larger, or notice dents on your gutters, schedule a professional inspection to be sure.
For more information, please look at the National Weather Service database for hailstorms.
The process is simple and starts with a free, no-obligation inspection. Just contact us through this website, phone, or email, and we’ll schedule a convenient time for one of our experts to visit your property, assess your roof’s condition, discuss your needs, and provide a detailed, transparent quote.
Get SupportEven minor-looking hail or wind damage weakens your roof’s defenses against future weather. Furthermore, most insurance policies have a limited time frame for filing a claim after a storm. Acting quickly ensures your damage is documented and filed on time, preventing you from having to pay for a full replacement out-of-pocket later.
A denial is a common first response — not a final answer. PRQ's claims specialists re-inspect the roof, build a stronger file (photos, code requirements, storm-date weather data), and represent you at the re-adjustment. Many denials become approvals on a properly documented second look.
Yes. By law your deductible can't be waived or absorbed by a contractor — anyone offering to "eat the deductible" is proposing insurance fraud. What we can do is make it manageable: PRQ offers financing paths that spread your out-of-pocket costs into payments, so cash on hand never decides whether your roof gets restored properly.
Yes — PRQ handles solar detach & reset in-house. We detach the array, replace the roof, and re-install your panels to spec on one schedule: one crew, one warranty conversation, no juggling a roofer and a solar company separately.
These guys provide a great customer experience. Communication was top notch throughout the entire process. If you need a roof give PRQ a call
Jonathan H.PRQ Exteriors — Jacksonville, NCPRQ crew did an outstanding job of replacing our home’s roof. Despite some issues due to weather the work was completed and we have received several compliments on the looks, their efficiency and the cleanup that followed. Thanks.
Teresa S.PRQ Exteriors — Jacksonville, NCIf you’re looking for roofing services done right, choose PRQ. Austion and the PRQ team are truly at the top of their game. Austion is extremely helpful, easy to talk to, and has your best interests at heart. The team completed a full roof replacement during a particularly windy day and took extra steps to protect the property as well as neighboring properties. They completed the job quickly and safely, and went the extra mile during cleanup. It’s clear PRQ takes a lot of pride in their work and truly cares about their customers. Cannot recommend PRQ more.
Josh Z.PRQ Exteriors — Jacksonville, NCGreat company all the way around - truly the best roofers in Jacksonville, NC. Austion and Tony were incredibly friendly, professional, and knowledgeable. They made sure I understood the entire roofing process and felt comfortable with every step. They scheduled a roof inspection at a time that worked with my busy calendar, and their report was thorough, easy to understand, and delivered quickly. They presented me with all my options and I didnt feel pressured one way or the other. They also helped answer my roofing insurance questions, which was a huge relief. From inspection to scheduling to completing the roofing project, everything moved quickly. The production team was just as impressive - friendly, tidy, and highly skilled. We completely recommend PRQ for any roofing issues, roof cleaning, or roof repairs in the Jacksonville, NC area. When we need a roof replacement ina few years, we'll be giving them a call.
Zeelie S.PRQ Exteriors — Jacksonville, NCPRQ Exteriors went above and beyond for our roofing needs. Austin came out and met us at the house when it was convenient for us. He discussed different types of roofing, colors, cost, showed samples, and explained what would be beneficial for our home. He is very knowledgeable in this area, and we never felt rushed or pressured. The whole process was extremely easy from start to finish. We told him what we liked, and he provided all materials. I never had to pick up a single item. This company showed up when scheduled, and finished in a timely manner.
Chris S.PRQ Exteriors — Jacksonville, NC
Florence set the standard for what coastal storm documentation has to be.
Many coastal North Carolina policies carry a separate percentage-based named-storm or wind/hail deductible — a percentage of your dwelling coverage, not a flat number. We help you read yours before work starts, so the claim never surprises you.
Hurricane Florence (September 2018) stalled over the Cape Fear coast and taught the Wilmington area what a complete claim requires: dated damage photos, moisture documentation, and fast dry-in that stops secondary water damage. That's our standard response, storm after storm.
FORTIFIED Roof™ construction — sealed roof decks, ring-shank nails, enhanced edge details — is engineered for named-storm wind. North Carolina's Strengthen Your Homes program has offered coastal homeowners grants toward exactly these upgrades, and we build to that spec as a FORTIFIED-certified contractor.
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